Privacy Policy

Information We Collect

We collect personal information when you register for an account or interact with our platform. This may include:

• Name, email address, and phone number
• Billing and payment information (processed securely through Stripe)
• Membership tier and program activity
• Course completion and session attendance data
• Device information and usage data within the app
• Communications you send to our support team

If you contact us directly, we may receive additional information such as the contents of your message and any attachments you choose to provide.

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the AwakenU platform
• Manage your membership, course access, and program benefits
• Track session attendance and program milestones
• Send transactional emails related to your membership
• Communicate updates, events, and program information
• Improve platform functionality and member experience
• Prevent fraud and ensure platform security

Cookies & Tracking Technologies

AwakenU uses cookies and similar tracking technologies to enhance your experience on the platform. These are used to store session preferences and support platform analytics.

We may use third-party services including Google Analytics and Facebook Pixel to analyze usage patterns and improve our offerings. These third parties may use cookies and other technologies to collect data about your activities on our platform and other websites over time.

Data Sharing & Third Parties

We do not sell your personal information. We may share data with trusted third-party service providers who assist in operating our platform, including payment processors (Stripe) and analytics services, solely for the purposes described in this policy.

This Privacy Policy does not apply to the practices of third-party services. We recommend reviewing the privacy policies of any third-party services you interact with through the platform.

Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to take care with what information you share with us.

Children's Privacy

AwakenU is intended for users who are 18 years of age or older. We do not knowingly collect personally identifiable information from children under 13. If you believe your child has provided information through our platform, please contact us immediately and we will take prompt steps to remove that information from our records.

CCPA Privacy Rights

Under the California Consumer Privacy Act (CCPA), California residents have the right to:

• Request disclosure of the categories and specific pieces of personal data collected about them
• Request deletion of their personal data
• Opt out of the sale of their personal data

To exercise any of these rights, please contact us at [email protected]. We will respond within one month of receiving your request.

GDPR Data Protection Rights

If you are located in the European Economic Area, you are entitled to the following rights regarding your personal data:

• Right to access — request copies of your personal data
• Right to rectification — request correction of inaccurate or incomplete data
• Right to erasure — request deletion of your data under certain conditions
• Right to restrict processing — request limitation of how your data is processed
• Right to object — object to our processing of your personal data
• Right to data portability — request transfer of your data to another organization

To exercise any of these rights, contact us at [email protected]. We will respond within one month.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We recommend reviewing this page periodically. Continued use of the AwakenU platform following any changes constitutes your acceptance of the updated policy.